Data Privacy Statement
Your privacy is important to Orbit Forest Press
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Orbit Forest Press respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Measures
We treat the security of your personal data with utmost care and deploy suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted exchanges, and restricted access to personal information inside our organization.
Safe Storage
Personal data is kept on secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during communication between your browser and our services.
Restricted Access
Only personnel authorized to operate services and access the data have access to customer information.
Although we employ robust security measures, no online transmission method is completely secure. We continually improve our security practices to counter evolving threats.
Your Privacy Protections
You hold important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, update, erase, or limit how your information is used.
To exercise these rights, please contact us using the details at the end of this policy. We will reply within a reasonable timeframe as required by applicable law.
Data Retention Practices
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose of collection.
Typical Retention Durations:
- Customer contact and order records: about three years after the last service interaction
- Payment transaction records: roughly seven years to satisfy tax and accounting needs
- Website analytics data: about 26 months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie preferences in your browser settings. However, turning off some cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only Orbit Forest Press and our site. We do not take responsibility for the privacy practices of other sites.
We encourage you to examine the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When major changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Orbit Forest Press Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email address: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to reply to all privacy requests within five business days.